Frequently Asked Questions
Everything you need to know about Oricle Hearing style and service.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days within the continental US, while international delivery varies by location.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items in their original packaging. Simply contact our support team at [email protected] to receive a prepaid return label.
Are your materials ethically sourced?
Yes, we pride ourselves on using high-quality, sustainable materials and ensuring all our manufacturing partners adhere to fair labor practices and environmental standards.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order after it has shipped?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your shipment's progress in real-time.
Do you offer a warranty on your products?
Every Oricle Hearing purchase is backed by a 12-month manufacturer's warranty that covers any defects in materials or craftsmanship under normal use.